{"id":3214,"date":"2026-01-26T10:57:15","date_gmt":"2026-01-26T10:57:15","guid":{"rendered":"https:\/\/www.definox.com\/en\/?p=3214"},"modified":"2026-01-26T11:06:45","modified_gmt":"2026-01-26T11:06:45","slug":"training-to-share-knowledge-better-definox-strengthens-customer-support","status":"publish","type":"post","link":"https:\/\/www.definox.com\/en\/training-to-share-knowledge-better-definox-strengthens-customer-support\/","title":{"rendered":"Training to share knowledge better: Definox strengthens customer support"},"content":{"rendered":"\n
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Training has been part of Definox\u2019s DNA since the very beginning, supporting customers in mastering and maintaining their equipment. Today, in response to growing demand, Definox is expanding its team of trainers and evolving its offer to combine technical excellence, safety, and knowledge sharing.<\/p>\n\n\n\n

A structured and certified offer<\/h2>\n\n\n\n

Training has always been a key pillar of Definox\u2019s global service offering. In 2015, the company obtained Datadock<\/strong> certification, which became Qualiopi<\/strong> in 2021, officially making Definox a certified training center. This recognition reinforces the company\u2019s quality approach: every 18-month cycle includes a monitoring audit, ensuring pedagogical rigor and continuous content updates. The certification also allows some customers to benefit from funding through their OPCO, making training more accessible.<\/p>\n\n\n\n

Today, Definox trains around 150 people per year<\/strong>, mainly maintenance technicians and line operators, but also production teams.<\/p>\n\n\n\n

Training tailored to each customer\u2019s needs<\/h2>\n\n\n\n

Definox training programs are designed with two key objectives: enabling effective maintenance and ensuring operator safety.
\u201cThe equipment we manufacture is 100% maintainable,\u201d explains Herv\u00e9, Head of Customer Service. \u201cIt\u2019s essential to teach the right techniques, precautions, and methods for each valve type.\u201d<\/p>\n\n\n\n

Most sessions take place directly at customer sites to adapt to production environments and maintenance constraints. A dedicated training room is also available at Definox\u2019s headquarters in Clisson.<\/p>\n\n\n\n

The deep dive training : Zooming in on a product, mastering every detail<\/h2>\n\n\n\n

Definox recently introduced a thematic format called \u201cFocus,\u201d designed to dive deep into a specific product. These one-day sessions, open to multiple customers, combine theory in the morning and hands-on practice in the afternoon.
\u201cFor example, we organized sessions focused on the VEOX valve, a complex and relatively new product,\u201d Herv\u00e9 explains. \u201cThese trainings address specific needs expressed by our customers, with a pedagogical approach tailored to their expectations.\u201d This format helps customers onboard new team members, refresh knowledge on a product type, or deepen expertise on a particular module.<\/p>\n\n\n\n

An expanding team of trainers<\/h2>\n\n\n\n

To meet growing demand, the team has recently welcomed new internal profiles. Thomas, initially in sales administration, is now also a trainer:
\u201cAt Definox, we open internal applications to recruit new trainers,\u201d he says. \u201cI completed a professional training program, then shadowed our official trainers before leading my own sessions.\u201d<\/p>\n\n\n\n

His dual role gives him a unique perspective:
\u201cMy administrative experience helps me better understand customer needs. In return, training enriches my technical approach.\u201d<\/p>\n\n\n\n

Passionate about the human and educational aspects of the job, Thomas favors hands-on learning:
\u201cTrainees expect practical advice, tips to save time and work safely. PowerPoint is fine, but real learning happens when they get hands-on.\u201d<\/p>\n\n\n\n

Digital as a natural extension<\/strong><\/h3>\n\n\n\n

At Definox, digitalization doesn\u2019t replace training\u2014it enhances it. Demonstration videos, cutaway views, and animated sequences enrich training materials, making it easier to understand internal valve movements. These resources complement in-person sessions and extend learning well beyond the classroom.<\/p>\n\n\n\n

In addition, the Definox website offers a comprehensive document library, including manuals, catalogs, and maintenance videos, freely accessible. This direct access to knowledge strengthens the autonomy of trained teams.<\/p>\n\n\n\n

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