Training to share knowledge better: Definox strengthens customer support

Training has been part of Definox’s DNA since the very beginning, supporting customers in mastering and maintaining their equipment. Today, in response to growing demand, Definox is expanding its team of trainers and evolving its offer to combine technical excellence, safety, and knowledge sharing.

A structured and certified offer

Training has always been a key pillar of Definox’s global service offering. In 2015, the company obtained Datadock certification, which became Qualiopi in 2021, officially making Definox a certified training center. This recognition reinforces the company’s quality approach: every 18-month cycle includes a monitoring audit, ensuring pedagogical rigor and continuous content updates. The certification also allows some customers to benefit from funding through their OPCO, making training more accessible.

Today, Definox trains around 150 people per year, mainly maintenance technicians and line operators, but also production teams.

Training tailored to each customer’s needs

Definox training programs are designed with two key objectives: enabling effective maintenance and ensuring operator safety.
“The equipment we manufacture is 100% maintainable,” explains Hervé, Head of Customer Service. “It’s essential to teach the right techniques, precautions, and methods for each valve type.”

Most sessions take place directly at customer sites to adapt to production environments and maintenance constraints. A dedicated training room is also available at Definox’s headquarters in Clisson.

The deep dive training : Zooming in on a product, mastering every detail

Definox recently introduced a thematic format called “Focus,” designed to dive deep into a specific product. These one-day sessions, open to multiple customers, combine theory in the morning and hands-on practice in the afternoon.
“For example, we organized sessions focused on the VEOX valve, a complex and relatively new product,” Hervé explains. “These trainings address specific needs expressed by our customers, with a pedagogical approach tailored to their expectations.” This format helps customers onboard new team members, refresh knowledge on a product type, or deepen expertise on a particular module.

An expanding team of trainers

To meet growing demand, the team has recently welcomed new internal profiles. Thomas, initially in sales administration, is now also a trainer:
“At Definox, we open internal applications to recruit new trainers,” he says. “I completed a professional training program, then shadowed our official trainers before leading my own sessions.”

His dual role gives him a unique perspective:
“My administrative experience helps me better understand customer needs. In return, training enriches my technical approach.”

Passionate about the human and educational aspects of the job, Thomas favors hands-on learning:
“Trainees expect practical advice, tips to save time and work safely. PowerPoint is fine, but real learning happens when they get hands-on.”

Digital as a natural extension

At Definox, digitalization doesn’t replace training—it enhances it. Demonstration videos, cutaway views, and animated sequences enrich training materials, making it easier to understand internal valve movements. These resources complement in-person sessions and extend learning well beyond the classroom.

In addition, the Definox website offers a comprehensive document library, including manuals, catalogs, and maintenance videos, freely accessible. This direct access to knowledge strengthens the autonomy of trained teams.

A Sustainable approach serving performance

For Definox, training is a shared investment: in time, safety, and long-term performance. Trained customers extend the lifespan of their equipment, reduce accident risks, and improve efficiency.
“Training ensures our equipment is used under optimal conditions,” Hervé summarizes. “It’s also a way to stay close to our customers and learn from them.”

Over the years, this approach has made Definox a true partner in progress—where expertise is learned, shared, and passed on.

To learn more about Definox’s training offer, contact Emilie Kopp: emilie-kopp@definox.com.