Definox Digital Solutions: Empowering Autonomy and Efficiency
In demanding industrial environments such as food processing or cosmetics, professionals need reliable, fast, and precise tools. Whether it’s to access technical documentation, configure a specific valve, or order a spare part—clarity and time matter.
That’s the philosophy behind the digital tools developed for Definox customers and partners. Their goal: to simplify access to information, equipment, and wear parts, while reducing lead times and minimizing errors.
All Definox products equipped with an ID follow this principle: with a single scan, the end user can access all product information via a dedicated mobile app. By 2025, users will also be able to access the online sales portal directly from the app.
Guided to the Right Solution from the First Search
Process professionals operate in complex environments where each project requires tailored, sometimes highly specific, solutions.
The digital tools provided are designed to support each user with targeted guidance, easy access to the right information, and a step-by-step navigation that helps refine technical choices. As François Caudrelier, Definox Group Sales Director, emphasizes:
“The real challenge is ensuring that every user, regardless of their profile, can quickly identify the right solution. That means a clear interface, a precise search engine, and product presentations that support decision-making.”
This approach combines autonomy and security throughout the purchasing or design journey, adapting to real-world conditions—including international constraints like language and time zones.
Easy Access to Technical Information
The first point of contact is the Definox website, which offers 24/7 access to comprehensive documentation in multiple languages. Product catalogs, maintenance manuals, instructional videos, and 3D plans are freely available.
“I also find it very useful that all the necessary documentation—including videos, maintenance documents, and catalogs—is available on the website, even without logging in. It also allows my
Nicholas Haslund, Process Manager at OEM Klitso
end users to access it easily,” notes
Accurate Equipment Configuration
When needs become more specific, technical tools take over. The online configurator and the Cadenas 3D library allow users to build tailored equipment, visualize products, check compatibility, and download the necessary plans for integration.
“When engineers design their skid, they download Definox solutions to integrate them directly into their design. Access to all technical attributes, manuals, 3D plans, and associated parts allows them to work reliably and efficiently,” explains François Caudrelier.
This same level of precision also benefits field sales teams and integrators.
“For some highly technical products, we need to verify configurations, lead times, and pricing with precision. The e-shop is a real asset: it helps us avoid mistakes and saves time,”
Nathalie Audreno, Sales Manager of FIPA (Fournitures Industrielles du Pays d’Auray).
Watch the first step-by-step video guide to help you get started with using the Definox Eshop online ordering portal
Fast and Error-Free Ordering
Once selections are confirmed, orders can be placed independently via the Definox e-shop. Customers enter references directly, view their discounted prices, add certificates, and can even request expedited delivery in urgent cases.
“I place all my orders via the e-shop. I type the reference number, add it to the cart, instantly see the prices—including discounts—and can even request early shipping if my end customer is in a hurry,”
Nicholas Haslund, Process Manager at OEM Klitso
A 2% discount is automatically applied to every online order.
An Experience That Keeps Evolving
With over 70,000 product combinations available online, Definox’s digital ecosystem continues to evolve. By 2025, product IDs will guide users directly to the online ordering portal, allowing them to build a shopping cart by scanning the tags on each valve.
“Our ambition is to make the experience as simple as possible while offering maximum precision. It’s a way to stay close to our customers—wherever they are in the world, at any time,” concludes François Caudrelier.